🚚 Shipping & Returns – DLED Factory
At DLED Factory, we understand that ordering LED displays internationally requires trust, clarity, and reliability. That’s why we’ve built a simple, transparent, and customer-friendly shipping and returns process to give you total confidence in every order.
🌍 Worldwide Shipping – Fast, Safe & Reliable
We ship our LED displays directly from our factory in Guangzhou, China to over 24+ countries worldwide.
🚀 Shipping Methods
Depending on your order size and urgency, we offer:
DHL Express / FedEx – Fast delivery (5–10 business days)
Air Freight – Balanced speed and cost
Sea Freight – Best for large bulk orders (cost-effective)
Every shipment includes:
✔️ Professional export packaging
✔️ Full tracking information
✔️ Secure handling from factory to your location
📦 Production & Dispatch Time
All LED displays go through strict quality control before shipping:
🔬 72-hour aging test on every unit
🛠️ Final inspection and calibration
📦 Secure packaging for international transport
Processing Time:
Standard orders: 3–7 business days
Custom orders: 5–12 business days
💰 Shipping Costs
Shipping costs are calculated based on destination, size, and weight
We always provide a clear, upfront quote
🚚 Free shipping available on large orders (10+ units)
👉 No hidden fees. No surprises.
🛃 Customs, Duties & Taxes
We make international delivery smooth by providing:
📋 CE, RoHS, FCC certification documents
🧾 Commercial invoice & packing list
Important:
Import duties and taxes are determined by your country
These fees are not included in our quotation
In most cases, duties remain low and manageable
📍 Order Tracking
Once your order is shipped, you will receive:
📦 Tracking number
🚚 Real-time delivery updates
💬 WhatsApp support for any shipping questions
🔄 Returns & Warranty Policy
We stand behind our products with confidence.
🛡️ 1-Year Warranty
All LED displays include:
Coverage for manufacturing defects
Free technical support
Replacement parts if needed
❗ Damaged or Defective Items
If your order arrives damaged or has any issues:
Replacement parts OR
A suitable solution quickly
🔁 Returns Eligibility
We accept returns under the following conditions:
Product is defective or incorrect
Issue is reported within 7 days of delivery
Item is unused or in original condition (if applicable)
⚠️ Non-Returnable Situations
To keep pricing low and fair, we do not accept returns for:
❌ Change of mind after production
❌ Incorrect specifications confirmed by the customer
❌ Damage caused by improper installation
💬 24/7 Support – We’re Here for You
Our support team is available anytime to assist with:
Shipping updates
Technical guidance
After-sales support
📱 WhatsApp Response Time: Within minutes
🤝 Buy With Confidence
When you order from DLED Factory, you get:
🏭 Factory-direct pricing
📦 Reliable global shipping
🛡️ Secure packaging & warranty
💬 Fast, human support
We don’t just ship LED displays — we deliver peace of mind.